Frequently asked questions
How do I place an order for video editing services?
Accessing the service is simple! Just navigate to the top menu and select it. Once you're on the page:
1 - Select your desired package.
2 - Upload your content and provide a detailed description of your video editing requirements.
3 - Confirm your order with payment.
What file formats do you accept for video editing?
We accept any range of file formats including MP4, MOV, AVI, and more. If you have any specific concerns about file compatibility, feel free to reach out to us.
Can I request revisions for my edited video?
Yes, we offer unlimited revisions to ensure you are fully satisfied with the final product. Each revision may extend the delivery time by up to 1 day.
How long does it take to receive the edited video?
Our standard delivery time is 5 days. We also offer 3-day and 4-day delivery options for an additional cost. Please note that the delivery timeframe starts at 6 PM. If we receive your files after that time, the delivery may be pushed to the next day. Each revision can extend the delivery time by up to 1 day, depending on the changes requested.
How will I know if my files have been received?
Our team will send a confirmation email within 1 hour of your payment to confirm that the files are accessible and the editing process can begin.
How do you ensure the privacy of my videos?
Your privacy is our top priority. We handle your video files with the utmost care and confidentiality. For more detailed information, please refer to our [Privacy Policy]
How do I upload my files?
You can upload your files using SwissTransfer.com or any cloud drive service like OneDrive. Share the link to your folder with video@expressmediashop.com.
How do I contact Express Media Shop for further inquiries?
You can reach us via email at contact@expressmediashop.com or through our contact form on the website. We are always here to answer any questions and assist you with your video editing needs.